Get in Touch With Us
This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with, and what we cannot. We are an independent research and comparison site, not a casino. If your problem is with a specific casino account, the casino itself is the right place to start.
How to reach the editorial team
Use the contact form or the editorial email address shown on this page or in the site footer, if one is displayed for you. We have not published a phone number or live chat, so please be wary of anyone claiming to contact you on behalf of freetospeak.co.uk through other channels.
A good message includes:
- The page address or title you are writing about.
- What you think is wrong, unclear or missing.
- Any source that supports your point, such as a screenshot of casino terms with the date you saw them.
We cannot promise a fixed reply time. We read what we receive, but we do not offer an automated guarantee of a response.
What we can help with
- Corrections. Bonus terms, wagering requirements, payment options and withdrawal rules change often. If something on a page looks out of date, tell us. Our facts on this site were last checked on 1 October 2026, and casino advertising can change after that.
- Questions about our reviews. We can explain how we reviewed the options on our lists, including our trusted non GamStop casinos guide.
- Feedback and topic suggestions. Tell us what you could not find, such as payment fees, verification checks or game contribution rules.
- Business and editorial enquiries. Introduce your organisation and say what you have in mind. Commercial relationships do not decide our rankings, and commission cannot buy a higher position.
What we cannot do
We do not run any casino, so we cannot access accounts, release withdrawals, reverse deposits or reopen closed accounts. We also cannot act as a go-between in a dispute, and we cannot guarantee how any operator will respond.
Our site is research-based. We say a site was reviewed or verified, not that our team played or withdrew money there. If you send us your own experience, we treat it as one reader's report, not as confirmed fact, until we can check it against official sources.
If you have a problem with a casino
Try these steps in order:
- Contact the casino's customer support in writing, so that you have a record. Include your username, dates, amounts in pounds sterling and transaction references.
- Use its formal complaints procedure if support does not resolve the issue. Check the terms for how long it says it will take.
- Look at the licensing details in the casino's footer and terms. The regulator or licensing body named there may have its own complaint route, but protection is often weaker than with a Great Britain licence from the UK Gambling Commission.
- Keep your evidence: chat transcripts, emails, bonus terms and ID verification requests.
Common sources of disputes are wagering requirements, maximum bet limits while a bonus is active, bonus cashout caps, and identity or source-of-funds checks before a withdrawal. Reading these terms before you deposit is the best prevention.
A note on the casinos we list
Our lists include Betmica, Kikibet, Betninja, WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin. We can discuss how we assessed them, but we cannot speak for them. Their headline offers are advertising, and the conditions that apply, such as wagering, expiry and country restrictions, sit in each casino's own terms. We may earn commission if you join through a link on this site.
Sites that are not on GamStop are generally not covered by the self-exclusion scheme, and many operate under overseas licences. Accepting British players is not the same as being authorised by the UK Gambling Commission to serve them. Check each operator's licence and terms yourself.
Support if gambling is causing you harm
If gambling is affecting your money, relationships or wellbeing, please get support before anything else. You can contact GamCare, which runs the National Gambling Helpline on 0808 8020 133 (free, 24 hours), or use GamStop to self-exclude from UK-licensed sites. Deposit and loss limits, and gambling blocking software, can also help. Gambling is not a way to earn income or solve money worries.
If you write to us about this, we will point you to appropriate resources, but we are not a counselling service.
Privacy when you write to us
Please do not send passwords, full card numbers or copies of identity documents. We only need enough detail to understand your message.